- Kuwait residents can now update their
Civil ID photo online via the Sahel app. - The process includes uploading a passport-style image and verifying personal info.
- The update is typically processed in 2–3 working days with SMS alerts.
As of mid-2025, the Public Authority for Civil Information (PACI) has enabled a fully digital method to update or upload a new photo for Kuwait’s Civil ID via the Sahel government application. Both Kuwaiti citizens and expatriates can now complete the process entirely online, including uploading a passport-style image meeting official criteria—eliminating the need to visit PACI offices in person.
Why the New Service Matters
This digital rollout is a key part of Kuwait’s government-wide digital transformation. It reduces bureaucratic hurdles, saves time for users, and aligns with PACI’s strategy to offer convenient public services via mobile platforms. The service is accessible via the unified Sahel app, widely adopted by residents for e-government transactions.
Photo Update Via The Sahel App: Step‑by‑Step
- Install or open the Sahel App, available on Google Play and App Store.
- Go to “Individual Services”, then select PACI (Public Authority for Civil Information).
- Choose the “Add or Update Personal Photo” option.
- Upload required documents:
- A recent coloured photo with a plain light-blue background, JPEG/PNG format, under 2 MB.
- A copy of Civil ID and, for residents, a passport copy or embassy letter if necessary.
- Enter your Civil ID number, serial number, and mobile number, then authenticate via OTP.
- Select your blood group.
- Submit the request. You will receive an application number via SMS.
- Once approved, you are notified and may collect the new Civil ID via a PACI self-service kiosk.
Requirements & Technical Specifications
- Photo format: JPEG, JPG, or PNG
- Maximum file size: 2 MB
- Dimensions: around 500×750 pixels
- Blue background, with face occupying 70–80% of frame
- No sunglasses or military uniforms
- Image must match the passport photo, especially for residents
These requirements align with PACI’s verified guidelines. Uploads not matching these might be rejected, requiring re-upload.
Eligibility: Who Can Use It
- Both Kuwaiti citizens and non-Kuwaiti residents, including GCC nationals, are eligible. Separate portals exist for each category but operate via the same process.
- Minor children turning five or whose photo aged out can also use the service.
- Proof via passport, embassy certification, and matching photo may be needed for long-term residents.
Processing Time & Fees
- Processing typically completes within 2 to 3 working days.
- Applicants receive SMS notifications with status updates.
- Fee: KD 5 (paid electronically or at collection machine), plus a 0.250 KD fee for card printing envelope.
Common Issues & Tips for Avoidance
- Photo rejection often happens if the background is too bright or different from passport portrait. Use the exact passport image if possible.
- OTP issues: Ensure you have ~50 fils in your mobile balance; you must receive the code to continue.
- Sahel app malfunctions: Use latest app version and switch device language if UI shows Arabic only.
- If online fails, users may still visit PACI offices directly, residents often prefer the Liberation Tower unit, known for quicker processing.
Why It’s a Big Step Forward
Users can complete the entire photo update online via smartphone, from authentication to submission, avoiding long queues and manual forms.
- Enhanced Accuracy & Compliance
PACI’s automated verification reduces human error, while specifying image and document standards helps deliver consistency.
- Future-Ready E‑Government
The Sahel app is central to Kuwait’s digital ecosystem, it connects PACI, MOI, and other ministries. This service launch reflects wider efforts to streamline core personal data management. PACI’s launch of the Civil ID photo update feature via the Sahel app is a significant improvement in public service delivery in Kuwait. It offers a simple, mobile-first process with clear steps, no office visits, transparent requirements, and fast turnaround. By integrating with Kuwait’s digital infrastructure, the service supports ongoing digital modernization and user empowerment.
FAQ
- 1. Who can update their photo via Sahel?
Both Kuwaiti citizens and residents, including expats and GCC nationals.
- 2. What documents are required?
A recent passport-style photo, Civil ID copy, and for expats, a passport or embassy letter if needed.
- 3. What are the photo rules?
Blue background, clear face, no sunglasses or military attire, under 2 MB.
- 4. How long does approval take?
Usually 2–3 working days with SMS updates.
- 5. What’s the total fee?
KD 5 for card issuance + KD 0.250 for envelope printing.
