China has unveiled the world’s first fully automated “Robot Mall,” where humanoid robots not only serve as products for sale but also operate the stores, cafes, and entertainment spaces within. Located in the bustling tech hub of Shenzhen, the mall offers visitors an immersive glimpse into the future of retail and hospitality. Shoppers can interact with lifelike robots that greet customers, process payments, prepare meals, and even perform live demonstrations. From cutting-edge AI service assistants to highly realistic androids designed for companionship or care, the mall has become a landmark attraction drawing global attention.
Robots as both products and staff in world’s first ‘Robot Mall ’ in China
Inside the mall, robots play a dual role. Some are stationed behind counters as baristas, shopkeepers, and receptionists, handling customer needs with precision and a human-like touch. Others are showcased as high-tech merchandise, available for purchase by individuals, businesses, and institutions. The range includes domestic helper bots, elderly care companions, customer service androids, and entertainment performers. Many of these machines feature advanced conversational AI, facial recognition, and adaptive learning, enabling them to personalize interactions for each customer.
Image: AP
Image: AP
A futuristic shopping and dining experience
The mall’s cafes and restaurants are entirely run by robotic staff. From brewing custom coffee blends to preparing gourmet dishes, these machines deliver service without human intervention. Shoppers can browse tech stores where AI sales assistants offer product recommendations and answer complex queries. Entertainment zones feature robot musicians, dancers, and interactive exhibits, allowing visitors to witness the capabilities of the latest AI-driven designs. This blend of retail, hospitality, and spectacle positions the Robot Mall as a living showcase of China’s ambition to lead the global robotics industry.
