So, first, what exactly is this new tool?
Anthropic has expanded its enterprise AI platform, Claude Cowork, by launching 11 new plugins aimed at automating a wide range of professional tasks. Claude Cowork is an agentic, no-code AI assistant built for corporate users, allowing companies to automate workflows without writing software. The new plugins are designed to handle tasks across legal, sales, marketing and data analysis functions. The most recent addition is Anthropic’s Claude Legal agent, which can perform routine legal work such as document and contract review, and compliance checks.
Anthropic has said that the tool does not provide legal advice and that all AI-generated outputs must be reviewed by licensed attorneys. Even so, the breadth of automation signals a step change in how much white-collar work AI systems can now perform.
Also read: Rs 1.9 lakh crore SaaSpocalypse for IT stocks explained: What it means for investors
Why is it worrying for tech companies?
At the heart of the market reaction is a growing concern that AI could fundamentally reshape the competitive landscape for software and IT services companies, eroding both profitability and market position.
“The fear with AI is that there’s more competition, more pricing pressure, and that their competitive moats have gotten shallower, meaning they could be easier to replace with AI,” said Thomas Shipp, head of equity research at LPL Financial, which has $2.4 trillion in brokerage and advisory assets. “The range of outcomes for their growth has gotten wider, which means it’s harder to assign fair valuations or see what looks cheap.”
Industries once considered relatively safe from AI disruption, including legal services, data analytics and customer suppor are now firmly in the crosshairs. If AI can automate these functions, the massive IT services industry built around delivering them could face existential challenges.Jefferies was among the first to label the market reaction a “SaaSpocalypse”, noting a rapid shift in sentiment from ‘AI helps these companies’ to ‘AI replaces these companies.’ Jeffrey Favuzza from Jefferies’ equity trading desk described the mood as outright panic. “Trading is very much ‘get me out’ style selling,” he said, according to Bloomberg.
What were the repercussions?
The consequences were swift and broad-based. A Goldman Sachs basket of US software stocks plunged 6%, its biggest single-day fall since April’s tariff-led selloff, according to Bloomberg. Financial services stocks were hit even harder, with an index tumbling nearly 7%.
In India, IT stocks suffered their worst single-day selloff in recent memory on Wednesday, with the sector losing Rs 1.75 lakh crore in market value as investors fled amid fears that artificial intelligence could make traditional software and IT services obsolete. Persistent Systems shares crashed over 6%, while heavyweight IT stocks, including Infosys, LTIMindtree, Coforge, TCS, Mphasis and HCL Tech tumbled 4–6% each. Wipro and Tech Mahindra fell around 4%. The combined market value of Nifty IT index stocks plunged from Rs 31.75 lakh crore to Rs 30 lakh crore.
The selloff was not confined to India. Wall Street’s tech-heavy Nasdaq fell 1.4% on Tuesday, with software stocks shedding approximately $300 billion in market value. Global giants were also hit hard: London Stock Exchange Group Plc fell 13%, Thomson Reuters Corp. plunged 16%, CS Disco Inc. sank 12%, and Legalzoom.com Inc. plummeted 20%.
JPMorgan said the ongoing generalist money outflows are triggering knee-jerk selling, amplified by index-arbitrage basket trades, programmatic de-grossing, cross-correlation factor contagion and a vacuum in passive liquidity. The bank noted that it had flagged the risks of extreme bullish positioning in AI well ahead of time. As far back as late 2022, JPMorgan had warned that AI technology would “evolve at the speed of light” and could surprise investors with the pace and scale of its capabilities.
Concerns around AI-led disruption have been building for months. Anthropic’s initial release of the Claude Cowork tool in January had already heightened investor anxiety around software sector risks. Other technology launches have added to the unease. Video game stocks were caught in a selloff last week after Alphabet began rolling out Project Genie, which can create immersive worlds using text or image prompts.
Also read: Infosys, Wipro, TCS and other IT stocks tumble up to 7%. Here’s why
As fears of AI-driven disruption spread, analysts say the coming months will be critical in determining how software and IT companies navigate this complexity. But for now, the “SaaSpocalypse” has delivered a shock to the markets.
(Disclaimer: Recommendations, suggestions, views and opinions given by the experts are their own. These do not represent the views of The Economic Times)
