In a move to enhance commuter experience and streamline navigation, Dubai’s Roads and Transport Authority (RTA), in collaboration with Keolis–MHI, has completed a network-wide upgrade of signage across all Dubai Metro and Tram stations. The initiative introduces clearer directions, improved visibility, and etiquette reminders—ensuring smoother movement, greater clarity, and better use of designated passenger zones.
Comprehensive signage upgrade across Metro and Tram networks
The comprehensive signage revamp spans all stations on both the Red and Green Metro lines, as well as the Dubai Tram network. Led by RTA’s Rail Agency, the project involved the installation and replacement of approximately 9,000 wayfinding signs, requiring a total of around 11,000 work hours from technical teams.Key areas of improvement include:
- Updated entry and exit signage
- New signage at station entrances and exits
- Exit signs now highlighted with bright yellow boxes to significantly improve visibility for passengers
These enhancements aim to simplify the navigation process, particularly for new users and during high-footfall periods, by offering a consistent visual guide throughout all stations.
Clear visual guidance on platforms and floors
To improve flow and reduce confusion during boarding and transfers, the upgrade features:
- Platform directional indicators that clearly point toward specific train lines
- Floor stickers placed strategically to direct foot traffic and guide commuters efficiently to their intended platforms
These elements are designed to reduce station congestion, minimise hesitation, and support faster passenger movement throughout the network.
Promoting public transport etiquette
RTA also introduced visual reminders focused on maintaining courteous and appropriate behaviour within metro and tram stations. These behavioural messages appear as stickers across station waiting areas and platforms, encouraging:
- Respectful interaction with fellow commuters
- Awareness of personal space
- General etiquette while using public transport
These signs are part of a broader push to enhance comfort and improve the overall travel experience for all passengers.
Clearer designation of special cabins
To protect the comfort of passengers using Women and Children Cabins and Gold Class Cabins, the RTA has replaced previous floor markings with more visible signage.The update includes:
- Large pink and gold boards clearly labelled ‘Women and Children Cabin’ and ‘
Gold Class Cabin ’ - Prominent placement to reduce unauthorised usage of these areas
This change ensures that the cabins are used appropriately, offering a more respectful and orderly environment for those they’re intended to serve.
Unified messaging across all RTA channels
In addition to physical signage, the updated wayfinding system has been fully integrated into RTA’s broader communication ecosystem, ensuring consistency in guidance across:
- Train and platform audio announcements
- RTA’s smart mobile applications
- Social media platforms
This coordinated rollout guarantees that passengers receive the same clear, supportive information no matter how they interact with the transport system—visually, digitally, or audibly.
