A group of passengers sued Delta Air Lines and United Airlines for selling window seats at a higher price where there was no window. Proposed class actions were filed against United in San Francisco federal court and against Delta in Brooklyn, New York federal court, seeking millions of dollars of damages for more than 1 million passengers at each carrier.The complaints said some Boeing 737, 757 and Airbus A321 have seats that would normally contain windows but there’s no window because of the placement of air conditioning ducts, electrical conduits and other components.Delta and United Airlines still book those seats as window seats and charge hundreds of dollars for those seats. The lawsuits say people buy window seats for several reasons including to address fear of flying or motion sickness, keep a child occupied, get extra light or watch the world go by.“Had plaintiffs and the class members known that the seats they were purchasing (were) windowless, they would not have selected them — much less have paid extra,” the United complaint said. Carter Greenbaum, an attorney whose law firm, Greenbaum Olbrantz LLP, filed the suits, told the New York Times: “We’re seeking to hold United and Delta accountable for charging customers premiums for products that they didn’t deliver, and misrepresenting the nature of the products that they did deliver.”There are websites like SeatGuru to find details about seats but Greenbaum said ability to find information from third party websites doesn’t excuse Delta’s and United’s conduct.“A company can’t misrepresent the nature of the products it sells and then rely on third party reviews to say a customer should have known that it was lying,” he told CNN.
